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Consumer Information

Consumer Information

The Higher Education Opportunity Act of 2008 (HEOA) requires that postsecondary institutions participating in federal student aid programs make certain disclosures to enrolled and prospective students, parents, employees, and the public. The following information is disclosed to you in compliance with federal law. For additional information, including requesting a paper copy of any materials, please call or e-mail the appropriate office or visit the indicated websites.

Availability of College Employees for Information Dissemination

The College is required to designate an employee or group of employees to assist enrolled or prospective students in obtaining all of the information specified below. If the College has designated one person for an area of responsibility, that person shall be available, upon reasonable notice, to any enrolled or prospective student throughout the normal administrative working hours listed. If more than one person, often an entire office, is designated, their combined work schedules have been arranged so that at least one of them is available, upon reasonable notice, throughout normal administrative working hours.

Accreditation

Contact: Institutional Effectiveness and Research | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5484

Information concerning PQC's institutional accreditation is available in the online Academic Catalog, the PQC Fact Book, and in the Office of Institutional Effectiveness and Research. Following guidelines established by the Board of Regents for Paul Quinn College and the Texas Coordinating Board, all academic programs are assessed through a formal Program Review process on a regular basis. In addition to review of the programs, Paul Quinn College continually reviews and assesses the educational programs through student outcomes assessment. Information regarding PQC's academic programs is also available in the Office of Institutional Effectiveness and Research.

Academic Program and Instructional Information

Contact: Academic Affairs | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5484

Information concerning Paul Quinn College’s current educational programs and course descriptions is also available in the online Academic Catalog. The catalog also includes a listing of current faculty. Information about campus facilities, related to academic programs, is available through Academic Affairs.

College Navigator

College Navigator is a free consumer information tool designed to help students, parents, high school counselors, and others search for and obtain information about U.S. postsecondary institutions. Enter Paul Quinn College as Name of School to view PQC's College Navigator information.

Confidentiality of Student Records and Student Health Records (FERPA and HIPAA)

For FERPA Contact: Registrar | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5460

For HIPAA Contact: Student Health Center | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5526

The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their education records. PQC publishes a FERPA Notification that delineates student rights under FERPA. PQC information on confidentiality of student records is published in the Academic Catalog.

PQC is committed to protecting the privacy and security of personal health information concerning our employees and students. See the PQC HIPPA policy for more information.

Constitution and Citizenship Day

Contact: The Center for Civic Engagement, Entrepreneurship, and Leadership | This e-mail address is being protected from spambots. You need JavaScript enabled to view it | (214) 379 -5420

A school that receives Federal funds for a fiscal year must hold an educational program on the United States Constitution on September 17 of said year for the students served by the school.

Copyright Infringement and Peer-to-Peer File Sharing Policies and Sanctions

Contact: CIO | Phone: (214) 379-5542

Information regarding file sharing and copyright policies and resources at Paul Quinn College is available. This includes information on the Digital Millennium Copyright Act (DMCA) and individual rights and responsibilities.

Cost of Attendance

Contact: Student Financial Aid | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5497

Information concerning the cost of attendance at PQC is available from the Office of Student Financial Aid. These costs consist of tuition and fees, books and supplies, room and board, transportation, and any additional costs for a program in which the student is enrolled or expresses an interest.

Crime Statistics, Campus Security Policies, Crime Log, and Fire Log

Contact: Campus Facility Manager | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5403 | Emergency Phone: (214) 379-5599

Information regarding public safety at PQC is provided in the annual PQC security and fire safety report. The Security Report includes crime statistics and policy statements as required. The report also includes information about police and public safety resources; reporting crimes; coordination between law enforcement agencies; fire and medical emergencies; emergency notification, response and evaluation; missing student policy; crime prevention; victim support services; the law and PQC policies; campus facilities; residence hall security; the PQC Policy on Sexual Harassment; sex offender registry; and the PQC Drug/Alcohol Policy.

PQC publishes an annual Fire Log, which includes information regarding fires on-campus including the nature, date, time and location of each fire.

To obtain a paper copy of the annual PQC security and fire safety report or the crime log, contact the Paul Quinn College Department of Facilities at (214) 379-5403.

Drug/Alcohol Policy

Contact: Campus Facility Manager | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5403 | Emergency Phone: (214) 379-5599

The annual PQC security and fire safety report includes the institution's drug/alcohol policy. The annual report also provides information about alcohol and other drug health risks, drug alcohol laws and penalties, and campus alcohol and other drug education and counseling resources.

Federal Student Financial Aid Penalties for Drug Law Violations

Contact: Student Financial Aid | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  | Phone: (214) 379-5497

Federal law provides that a student who has been convicted of an offense under any federal or state law involving the possession or sale of a controlled substance during a period of enrollment for which the student was receiving financial aid shall not be eligible to receive any federal or institutional grant, loan, or work assistance. There is a separate, written notice of the penalties for drug violations.

Financial Aid

Contact: Student Financial Aid | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it  | Phone: (214) 379-5497

The Office of Student Financial Aid website includes information about the following: need-based and non-need-based federal, state, local, private, and institutional financial assistance programs available to students; eligibility requirements and procedures for applying for aid; criteria for selecting recipients and determining amount of award; methods and frequency of disbursements of aid; financial aid terms and conditions, including terms applicable to employment provided as part of a financial aid package; rights and responsibilities of students receiving Title IV, HEA loans; the availability of financial aid for study abroad programs; how financial aid is handled when students withdraw; and whom to contact for questions regarding financial aid; the terms and conditions of federal student loans; entrance and exit counseling information; and drug violation penalties. The retention rate for PELL grant recipients and the code of conduct for financial aid employees is also listed.

Financial Aid Calculator

A Net Price Calculator is available at: http://www.collegeforalltexans.com/apps/CollegeMoney/

Graduation and Retention Rates (Student Right-to-Know Act)

Contact: Institutional Effectiveness and Research | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5484

Graduation data and retention rates for PQC full-time, degree-seeking, undergraduate students are available in the Office of Institutional Effectiveness and Research. PQC retention, graduation, and transfer out data are also available.

Identity Theft Prevention Policy

Contact: Accounts Receivable | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5485

As required by the FTC's Red Flags Rule, Paul Quinn College has established and will maintain an Identity Theft Prevention Program. Information on the ISU prevention program is available in the Office of Accounts Receivable.

Missing Student Policy and Notification Procedures

Contact: Campus Facilities Manager | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5403 | Emergency Phone: (214) 379-5599

PQC's missing student policy and notification procedures to be followed when a PQC student has been reported missing for more than 24 hours are available in the annual PQC security and fire safety report. The report also includes directions for students on how to submit emergency contact and missing person contact information.

Placement of Graduates

Contact: External Affairs | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

The Office of External Affairs collects and publishes information on the post-graduation statistics of past graduates of Paul Quinn College. Six-month post-graduation survey statistics include information on the placement of and types of employment, professional and graduate schools for PQC graduates. Survey response rates are also provided.

Refund Policy, Requirements for Withdrawal, and Return of Title IV, HEA Financial Aid

Contact: Student Financial Aid | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5497

If a student withdraws or drops a course, PQC will adhere to its refund policy as published in the Academic Calendar. The Catalog also contains information regarding the requirements and procedures for students seeking to withdraw officially. Requirements for return of Title IV, HEA grant or loan aid are available on the Office of Student Financial Aid website.

Services for Students with Disabilities

Contact: Academic Advising | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5425

The Office of Advising and Student Retention provides disability-related information and referrals for PQC students, determines eligibility for services and facilitates reasonable accommodations, coordinates disability-related technical assistance and auxiliary aids/services, and provides advocacy and training. Visit the Office of Advising and Retention for additional information on services and resources available to students with disabilities.

Social Security Number Policy

Contact: Office of the Registrar | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5460

The use of SSN as an identification number within PQC is limited to those uses permitted by law. To protect the privacy of persons whose SSN is collected, all university offices follow procedures in compliance .

Student Body Diversity

Contact: Institutional Effectiveness and Research | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5484

Information about student body diversity, including the number of enrolled full-time students by gender and race/ethnicity is provided in the PQC Fact Book. The number of undergraduate students who receive a Federal Pell Grant is available on College Navigator.

Student Grievances

The first step in addressing a complaint is to Paul Quinn College’s complaint procedures.

Paul Quinn College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. To file a complaint a student must first attempt to address the issue internally. Filing an internal complaint requires the student to send written communication to the instructor, staff, or administrator with the nature of the complaint. If the complaint cannot be resolved between both parties, then the complaint must follow the process as outlined in the Paul Quinn College Catalog. If the complaint is not resolved internally, the student must then file a complaint with the appropriate regulatory body in Texas. Students in face-to-face or hybrid courses may file a complaint with the The Texas Higher Education Coordinating Board. Students may also file a complaint with the Transnational Association of Colleges and Schools: http://www.tracs.org.

 

If Paul Quinn College is unable to resolve the matter after you have exhausted their complaint and appeal processes, you may file a complaint with the Texas Higher Education Coordinating Board. Once the Coordinating Board receives a student complaint form, the Agency may refer the complaint to other agencies or entities as follows:

Students may initiate a complaint with the Coordinating Board (THECB) by sending the required forms either by electronic mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or by mail to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the forms are not accepted.

All submitted complaints must include a student complaint form, a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release form, and a THECB Consent and Agreement Form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information form. Links to the forms are set forth below:

The following forms are required to start the complaint process:

· THECB Student Complaint Form – Required.

· FERPA Consent and Release Form– Required.

· THECB Consent and Agreement Form – Required.

·Authorization to Disclose Medical Record Information – Required Form only if a disability is alleged.

THECB will refer complaints alleging that an institution has violated state consumer protection laws to the Consumer Protection Division of the Office of the Attorney General of Texas for investigation and resolution, and will refer complaints pertaining to a component institution in a university system to the appropriate university system for investigation and resolution. E.g., complaints pertaining to an institution in the University of Texas System, Texas A&M University System, University of Houston System, University of North Texas System, Texas Tech University System, or Texas State University System shall be referred to the appropriate university system for investigation and resolution.

Further, if THECB determines that a complaint is appropriate for investigation and resolution, by the institution’s accrediting agency or an educational association such as ICUT (Independent Colleges & Universities of Texas, Inc.), the Agency may refer the complaint to the accrediting agency or educational association. THECB has the right to adopt any decision made by the accrediting agency or educational association, and may terminate the referral of the complaint to those entities at any time and proceed to investigate and adjudicate the complaint.

If a student complaint concerns compliance with the statutes and regulations that THECB administers and the complaint has not been referred to another entity, THECB Office of General Counsel (OGC) staff, often with the assistance of other THECB staff, will initiate an investigation. Prior to initiating an investigation, however, the student must exhaust all grievance/complaint and appeal procedures that the institution has established to address student complaints and provide documentation to OGC of such exhaustion.

As part of its investigation, THECB will request a response from the institution, and may also contact other persons or entities named in the student’s complaint or in the institution’s response, in order to ascertain all relevant facts. During its investigation, THECB will, in appropriate cases, attempt to facilitate an informal resolution to the complaint that is mutually satisfactory to the student and institution. In cases in which an informal resolution between the student and the institution is not feasible, THECB will evaluate the results of the investigation of the student complaint and recommend a course of action to the Commissioner. After receiving staff’s recommendation, the Commissioner will consider the recommendation regarding the complaint and render a written determination either dismissing the complaint or requiring the institution to take specific actions to remedy the complaint. The Commissioner may also request the Board to review and decide issues that regard institutional integrity.

THECB does not handle, investigate, or attempt to resolve complaints concerning actions that occurred more than two years prior to filing a student complaint form with THECB, unless the cause of the delay in filing the student complaint form with THECB was the complainant’s exhaustion of the institution’s grievance procedures.

Former students shall file a student complaint form with THECB no later than one year after the student’s last date of attendance at Paul Quinn College, or within 6 months of discovering the grounds for complaint, unless the cause of the delay in filing the student complaint form with THECB was the complainant’s exhaustion of the institution’s grievance procedures.

Student Loan Information

Information on loan terms, exit counseling for borrowers, and a repayment calculator can be found at the following websites:

http://www.pqc.edu/index.php?option=com_content&view=article&id=126&Itemid=329

http://studentaid.ed.gov/es/sites/default/files/loan-exit-counseling.pdf

http://studentaid.ed.gov/repay-loans/understand/plans/standard/comparison-calculator

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Student Loan Ombudsmen

The United States Department of Education provides a service to assist the borrowers of federal student loans who have difficulties working with the lender or the servicer of their loan. Additional information regarding this service can be found at:

U.S. Department of Education
FSA Ombudsman Group
830 First Street, N.E., Mail Stop 5144
Washington, DC 20202-5144
(877) 557-2575
(202) 275-0549 Fax

 Teacher Education

Contact: Teacher Ed Program | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5588

Title II of the Higher Education Act requires annual reports on the pass rates of their graduates on state certification assessments and other program data. The PQC Teacher Education Program publishes an annual report on this topic.

Textbook Information/Required Course Materials

Contact: Academic Affairs |Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5484

The CAMS schedule of classes includes a link to textbook and required materials for each course as soon as the information is available for a given term. Textbook information may also available directly from the faculty member or the Office of Academic Affairs.

Transfer of Credit and Articulation Agreements

Contact: Office of the Registrar | Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it | Phone: (214) 379-5460

Transfer of credit policies and articulation agreements are published in the Academic Catalog. More specific information on articulation agreements with other institutions is available in the Office of the Registrar. For specific course to course articulation, students may complete an off campus credit form to determine how credits from a community college or another university may transfer to a degree program at Paul Quinn.

Vaccination Policies

Contact: Student Health Center | Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  | Phone: (214) 379-5526

Paul Quinn College follows the Centers for Disease Control and Prevention's recommendation for immunizations. Specific requirements for vaccinations are published by the Student Health Center.

Voter Registration

Information on voting in local, state, and federal elections, including a copy of the Texas voter registration application form, may be accessed at the Texas Secretary of State website.

College Nondiscrimination Statement

Paul Quinn College does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran. 

Copyright © 2013 PAUL QUINN COLLEGE | 3837 Simpson Stuart Road Dallas, Texas 75241 | All Rights Reserved