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Distance Learning Complaint Process

Flags at Paul Quinn CollegeOnline and distance education is an important part of Paul Quinn College’s program offerings. Recent amendments to the Higher Education Act of 1965 include changes in regulation for state authorization that may impact online, distance, and correspondence education providers. These new regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. The relevant language includes:

If an institution is offering postsecondary education through distance or correspondence education to students in a state in which it is not physically located or in which it is otherwise subject to state jurisdiction as determined by the state, the institution must meet any state requirements for it to be legally offering postsecondary distance or correspondence education in that state. An institution must be able to document to the Secretary of the State's approval upon request.
(Authority: 20 U.S.C. 1001 and 1002)

Paul Quinn College is working in cooperation with a variety of resources on-campus and throughout Texas in order to comply with these new regulations so that we can continue providing educational access to students across the state. We are still in the beginning stages of evaluating and complying with these changes and will provide up-to-date information when available.

Paul Quinn College desires to resolve student grievances, complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of Texas while attending PQC who desire to resolve a grievance should follow the College's Student Grievance Procedure. However, if an issue cannot be resolved internally, you may file a complaint with your state. The Student Grievance Contact Information for individual states provides phone numbers, emails and/or links to state education agencies. Paul Quinn College is accredited by the Transnational Association of Christian Colleges, and the Texas Higher Education Coordinating Board has authorized the College to offer undergraduate level degrees.

Student Grievance Procedure
To file a complaint a student must first attempt to address the issue internally. Filing an internal complaint requires the student to send written communication to the instructor with the nature of the complaint. If the complaint cannot be resolved between the instructor and the student, then the complaint must follow the process as outlined in the Paul Quinn College Catalog. If the complaint is not resolved internally, the student must then file a complaint with the appropriate regulatory body in Texas. Students in face-to-face or hybrid courses may file a complaint with the Texas Higher Education Coordinating Board.

Complaint Resolution

In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs.

Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri

Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

 

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